Notice for TWIC Applicants
April 11, 2014
Services for Card Transfers, Card Replacements and Extended Expiration Date (EED) TWIC will be unavailable from Tuesday, April 22nd through Sunday, May 4th, 2014: If you need to utilize these services and require your TWIC prior to or during this time period, please place your order on or before Monday, April 14th. Card Pick-Up, Activation and Personal Identification Number (PIN) Resets will be unavailable from Saturday, April 26th through Sunday, May 4th, 2014: If you have a card that is ready for pick up and activation or need to have a PIN reset, please consider visiting the designated Universal Enrollment Services (UES) enrollment center for activation by Friday, April 25th or after May 4th. ENROLLMENT SITES WILL BE OPEN AND AVAILABLE: Note that all enrollment sites for TWIC, HME and TSA Precheck Application Program WILL BE OPEN and AVAILABLE for enrollment services and NOT impacted by the system upgrade. All TWIC card services will become available beginning Monday, May 4th. If you have any questions about the availability of card services, please contact the Universal Enrollment Services (UES) Call Center at 1-855-DHS-UES1 (855-347-8371) between 8am – 10pm Eastern, Monday through Friday.
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