SitNews - Stories in the News - Ketchikan, Alaska

Viewpoints: Letters / Opinions

AT&T LAPSE IN CUSTOMER SERVICES!!!!

By Joey Garcia

 

October 15, 2014
Wednesday AM


The monopoly of AT&T customer services is at a fragile not connected offer for needed services required as an after sales support.

I have noticed lately that AT&T personnel tucked with their working tablets attend mostly to walk ins buying cellular phones rather than previous or old customers needing help or upgrades in their contract or non-contract customers, per se.

Maybe all because of the absence of competition or training their staff floor based employees upgrades or public relations attitude towards not only in getting new phones with contracts or non-contract customers too.

One employee when I asked if iPhones are better than Samsung Androids, they normally quipped that they are using the latter, so a customer can keep standing without getting the desired and needed help as it is.

I am not savvy on the new iPhone 6s or the 6plus and the non-availability of the iPhone 6S, so I bought the 5S instead to suit my communication needs. But much to my surprise, the ATT Personnel as what I have observed attend a 99% to buyers giving them a neat 2 to 3 hours on the round customers table without giving an eye to a waiting old customer that remains standing waiting perhaps to be served.

Perhaps if that old customer took his or her chance in getting attention, then he or she is met with an unfriendly smile and that's it.

Maybe it's time for some of these employees to go back to Juneau and upgrade their courtesy skills not only to new walk-in buyers but to old customers that had been loyal before these new employees came into the picture .

Or shall I go get the attention of the ATT General Office to mete on this complaint.

Submitted by:

Joey Garcia
Ketchikan, Alaska

 

Received October 13, 2014 - Published October 15, 2014

 

 

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