November 11, 2015
Wednesday PM

Dear Mr. Tonjes, You recently mailed me yet another survey & form letter (two actually) requesting my time to help you improve your organization & facility. In the past I have completed & returned these forms. I now realize that, not only are such surveys Not in any way improving the services you offer, they are detrimental in that they waste time, money & resources generating reams of unread reports, tons of wasted paper & terabits of less than useless data to be correlated & analyzed.

I am not so self-deluded as to believe that I can stop businesses like “National Research Corporation” from sucking resources out of our already ludicrously bloated health-care system but I feel compelled to at least attempt to make my local hospital administrator take a closer look at what we are spending precious time & money on.

In closing let me implore you to please consider very carefully sending money out of our community to fund organizations that simply force you to charge more for the essential services that you offer. While one aggrieved patient may not be able to make a difference in our troubled health-care system perhaps a few hospital administrators questioning the status quo just might.
Thank You for your consideration,

Clement Plamondon
Ketchikan, Alaska

Received November 03, 2015 - Published November 11, 2015

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